Customer Service Essay Example | Topics and Well Written Essays - 750 words

Customer Service - Essay Example It is under the medical services industry and it is both a public and private health center as it houses both private and public wings. Sunrise Health Center has an in-patient bed capacity of sixty beds in four wards, with fifteen beds in each ward. The medical facility has fifteen employees with two in the senior management and two in junior management levels. Four employees are support staff where each is assigned to one ward. The other seven employees are medical staff who attend to patients and provide other medical services. The medical facility has a laboratory and a pharmacy which are manned by staff who are on a rotating work schedule. In-patients services are offered on a twenty four hour basis while the out-patient services are available during the normal working hours of 8.00am to 5.00pm from Monday to Saturdays. The out-patient section of the facility remains closed on Sundays and public holidays. The nearest hospital to Sunrise Health Center is St. Mary Mission Hospital which is twelve and a half miles away to the south. Sunrise Health Center refers all the complicated medical cases to this mission hospital and also relies on the referral hospital for supply of some drugs that are not readily available. St. Mary Mission Hospital also refers some of its patients to the medical facility for check-ups and other regular visits. This mostly happens for patients who live near Sunrise Health Center. Customer service in Sunrise Health Center seriously needs improvements. Some of the customer service issues identified are; lack of customer confidentiality, poor communication skills among the medical staffs, slow response to emergency medical cases, late opening and unavailability of drugs in the pharmacy. There have been two cases in the health center that were related to customer confidentiality. The first case involved a patient who developed breathing problems at work and was rushed to the health center by two of his

What is Text Analysis Essay Example | Topics and Well Written Essays - 1000 words

What is Text Analysis - Essay Example This piece of text is a narrative of a peaceful afternoon spent at the beach. We can classify it as a narrative because it meets the following criteria: â€Å"the main purpose of a narrative text is to tell a story† (Moss, 2004). Therefore, we can comfortably call this piece a narration (PBWorks, 2007). The important question that I seek to answer in this analysis of the interplay between form and content is how well the narrative techniques employed by the writer complement the ideas conveyed. In my opinion, the relationship between form and content in this piece is strong which makes it aesthetically pleasing and easy to read (Pasold, 2008). The text begins with details about the surroundings: â€Å"The sun’s rays sparkled on the water and a cool breeze swept across my body†; these details and how they are expressed by a choice of simple yet vivid words infuse a mellow mood to the whole setting and this mood can be seen to dominate the entire string of details that follows. The entire text is dedicated to an account of the author’s activities while he was relaxing at the beach (probably spending some time alone while his fellows were inside the hotel) and indulging himself in the pleasures of good food. His statement that â€Å"this proved to be the most magical feast I had ever tucked into† wholly complements the mood that he created with the graphic details of his serene surroundings at the beginning of the paragraph. The paragraph ends on a sullen note which is seen as contrasting from the overall mood of the text. It expresses the disappointment of the narrator at not being able to enjoy such solitude for long because the time for tea with fellow achievers was  approaching. His statement with which he ends this account- ‘life is hard’ – diffuses a feeling of nostalgia and grimness.